MBA in Service Management: Scope, Admission, and Course Details

The world becomes increasingly interconnected and customer-centric, and businesses are placing ever-greater emphasis on service excellence. Whether it be healthcare, hospitality, finance, or technology, the principles of effective service management are universally applicable, igniting growth and propelling organisations to new heights.

Among the number of degrees available, one stands out as a catalyst for professionals seeking to build a successful career in service-oriented industries – the Master of Business Administration or MBA program.

In this blog, we will go through the detailed guide to service management and how an MBA benefits students who wish to pursue a career in the same.

What is Service Management?

Service Management refers to the set of activities and processes involved in designing, delivering, and improving services to meet the needs and expectations of customers or clients. It is a strategic approach to managing services that focuses on creating value for both the service provider and the customer.

The key role of service management typically include:

• Service Design: This involves defining and developing services that align with the organisation's objectives and cater to the specific needs of customers.
• Service Delivery: Service management ensures that the designed services are delivered efficiently and reliably. It involves the execution of processes, workflows, and tasks necessary to provide the service to customers.
• Service Support: It includes providing the necessary support to customers to resolve issues, answer queries, and ensure customer satisfaction. This component focuses on incident management, problem management, and handling service requests. 
• Service Improvement: Continuous improvement is an essential aspect of service management. Regularly analysing service performance, customer feedback, and key performance indicators (KPIs) helps identify areas for improvement.
• Service Governance: It involves setting up policies, guidelines, and frameworks to ensure the delivery of services adheres to regulatory requirements and industry best practices.

What does Service Manager do? 

The specific duties and responsibilities of a service manager may vary depending on the industry and the nature of the services being offered, but some common tasks include:

• Working with the team to plan and design new services or make improvements to existing ones. 
• They are responsible for the efficient and effective delivery of services. 
• Service managers lead and guide their teams, which may include service coordinators, customer support staff, and technical specialists.
• Building strong relationships with customers is a key aspect of service management. 
• They are often responsible for managing budgets related to service delivery. 
• They ensure that service delivery adheres to regulatory requirements, industry standards, and internal policies.

MBA in Service Management

• MBA in Service Management is a specialised Master's degree program focusing on developing managerial skills and expertise in managing service-oriented businesses and organisations. 
• This program is designed for professionals who aspire to lead and excel in service-based industries, such as hospitality, healthcare, finance, consulting, IT services, and more.
• This MBA program is of two-year with its average fees ranging anywhere from ₹5000 - ₹5,00,000. 
• To be eligible for this course you need to complete your bachelor’s from any field with a minimum of 50-60% marks. MBA universities take admissions directly either on merit or on the basis of marks scored in MBA entrance exams.
• The future scope of an MBA in Service Management remains promising and holds great potential for individuals looking to pursue a career in service-oriented industries.

Syllabus of MBA Service Management

Given below are the common subject lists taught for the duration of two years in MBA service management.

First Year	Second Year
Managerial Economics	Labour Laws
Managerial Accounting	Consumer Behaviour
Marketing Skill	Performance Management
Corporate Environment	Corporate Taxation
Business Skills Development	Financial Markets and Services
Corporate legal Environment	Business Policy
Accounting for Managers	International Marketing
Organisational Behaviour	International Business Management
Financial Management	Strategic Management
Human Resource Management	Quality Management
Marketing Management	-

Jobs after MBA Service Management

Some of the potential job roles that MBA Service Management graduates can pursue include:

Job Profile	Job Description	Average Salary
Service Operations Manager	You will be responsible for managing the day-to-day operations of service delivery.	₹17 LPA
IT Service Manager	You will be responsible for handling the delivery of IT services to clients.	₹12 LPA
Customer Experience Manager	You will be responsible for enhancing the overall customer journey and satisfaction.	₹8 LPA
Service Quality Manager	You will be responsible for maintaining high standards of service delivery.	₹8 LPA
Service Manager	You will be responsible for overseeing the planning, delivery, and improvement of services within an organisation.	₹5 LPA
Client Relationship Manager	You will be responsible for building and maintaining strong relationships with key clients.	₹4-5 LPA
Healthcare Service Manager	You will be responsible for overseeing the administration and delivery of healthcare services.	₹4-5 LPA

Top Recruiters for Service Management

The job market for MBA graduates in Service Management is diverse, and there are various industries and companies actively seeking professionals with expertise in service delivery and customer-centric strategies. Some of the top recruiters for individuals with an MBA in Service Management include:

• Insurance Companies
• Research & Consultancy Firms
• Banks
• Finance Institutions 
• Educational Institutions
• Media Companies
• Risk Management & Operations Companies
• Event Management Companies

Conclusion

The MBA in Service Management is not just a qualification but also a gateway to becoming a change in service-oriented industries. By combining foundational MBA course principles with a deep understanding of service delivery, graduates of this program emerge as leaders equipped to drive organisational success in a fiercely competitive landscape.

You can apply for the MBA program at Sunstone if you plan to pursue an MBA postgraduate degree. You receive a lot of advantages that will help you develop your career. 70+ training and development sessions by top recruiters and industry experts, learn from expert guest faculty who are ex-IIMs and IITs, build a professional portfolio and many more benefits you get if you apply with Sunstone. 

FAQs - MBA in Service Managemen

Can I pursue an MBA degree without an entrance exam?

Yes, few universities take admissions for MBA programs based on a student's performance in his/her bachelor’s degree.

Is there any age limit for MBA programs?

No, there are no age restrictions for students to pursue MBA programs. 

Can I pursue MBA programs from colleges powered by Sunstone?

Yes, you can pursue MBA courses from colleges powered by Sunstone. Some of the top colleges are:

• Atlas Ideal International College
• Ajeenkya DY Patil University
• GD Goenka University
• Bangalore Institute of Management Studies
• SAGE University